“What does it cost?” in minute one. Don't answer yet.
A price without context is just a number to argue with. This script postpones the price without dodging it, takes the pressure off, and moves straight into discovery.
After discovery, your price is the price of fixing their problem. Before discovery, it's just a number.
- Step 1
Acknowledge
“We'll 100% go through that.”
- Why it works
- You don't dodge. They know the price is coming.
- Step 2
Give the reason
“But to give you a real number, I need to understand your situation first.”
- Why it works
- It's true, and it frames the price as tailored, not a list price.
- Step 3
Take the pressure off
“Because… maybe you don't even need us.”
- Tone
- Concerned, slower.
- Why it works
- The opposite of what they expect from a salesperson. Resistance drops.
- Step 4
Move into discovery
“What are you using right now to fix this?”
- Next
- Continue with the gap questions. Give the price after the consequence question.
- Step 5
If they insist
“Totally fair. It ranges from X to Y depending on what you need. Let's find out which one, if any, fits.”
- When
- Only if they push twice. Give a range, then go back to questions.
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